can happen for a variety of reasons. When we submit a charge to your
customer’s bank, they have automated systems that determine whether or
not to accept the charge. These systems take various signals into
account, such as your customer’s spending habits, account balance, and
card information like the expiration date and CVC.
these signals are constantly changing, a previously successful card
might be declined in the future. Even if all of the card information is
correct, and your customer previously had a successful payment, a future
charge can still be declined by a bank’s overzealous fraud systems.
FINDING OUT MORE INFORMATION ABOUT A SPECIFIC DECLINE
show as much information as we receive from your customer’s bank about a
decline in your dashboard. Unfortunately most declines are generic, so
we don’t have much specific information as to why a charge was declined.
all of the card information seems correct, it is best to have your
customer contact his or her bank, inquire for more information, and ask
for future charges to be accepted.
DECREASING THE LIKELIHOOD OF DECLINES
correctness of the card number, the expiration data, and the CVC are
the primary factors used by the customer’s bank when deciding whether or
not to accept a transaction.
the CVC can significantly decrease your decline rates. If you’re not
collecting CVCs and you’re having issues with declines, requiring the
value can be a quick fix.
influence of other data that you collect, like the address or name,
varies by card brand. For example, only American Express consider the
customer’s name. If you are still seeing troubles with declines after
collecting the more influential fields, it might be worthwhile to
collect this additional data.
For any payment issues, please contact us at email@example.com with the following title in the format given below:
Payment Issue - [Name] - Date of purchase
E.g. Payment Issue - Emma Watson - 11/07/2015
Our dedicated sales team will get back to you in the soonest period of time.
ensure that our items are shipped out with the highest quality checks
and hand-packed each and every item. If our dedicated and reliable
couriers damage the items, we will investigate the issue thoroughly and
give you a detailed explanation and a swift replacement of the purchased
For damaged items, please take a snapshot of the item and send it to us at firstname.lastname@example.org.